Contact Center
Outsourcing Philippines
World
Class Philippine Call Center
Loop
Contact Solutions goes that extra mile to turn your call center into an engine
of revenue growth
The key to customer loyalty is outstanding customer service. Seems
obvious, right? Think about the first contact your customers will have when
there is a problem or question about your product. Who do you want to be on the
other end of that phone call, email, or chat?
Dispelling
the myths about call centers in the Philippines
Philippine call centers can be an attractive option. You get educated;
highly skilled, well-trained agents who speak near flawless “American” for a
fraction of the cost. But unfamiliarity can lead to anxiety when choosing to
outsource to Philippines, for example:
1. I had
a bad experience with a foreign call center.
A bad experience isn’t isolated to a particular country. It can be the
result of an inadequately trained agent, inept management, or poor processes.
Loop Contact Solutions understands the key to delivering top-notch customer
care is to answer quickly, provide high-quality service, and resolve the
customer’s needs on the very first interaction if possible.
2. Lack
of visibility – A call center company in the Philippines is too far; I won’t
know what’s going on. Reports will be incomplete or inadequate.
All Loop employees will be trained to handle phone calls, emails, or live
chat so they can move seamlessly between channels and fill in where they are
needed at any given point in the day. This will help to minimize wait time for
your customers when contacting the call center. Reports can be customized to
your specifications in a format that fits your needs. Transcripts/reports will
be accessible at any time so you can check all call recordings, emails, and
live chats.
3.
Customers will receive poor quality service.
Seasoned agents, rigorous training practices (including “live”
interactions and corrective training), and attention to quality assurance are
proven to achieve a high level of service. In addition, establishing a culture
of accountability and rewards will motivate employees to provide world class
customer service.v
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